Alayer,

We’re sorry about the problems you are experiencing when trying to play FINAL FANTASY XIV, and we’d like to try to help you resolve them. However, we will need more information from you before we can try to resolve your issue. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.

The general forum rules can be found at this link:
Welcome to Forum: Technical Support!