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  1. 05-07-2014 05:10 PM #1
    Tabychan
    Player
    Tabychan's Avatar
    Join Date
    May 2014
    Posts
    5
    Character
    Lily Weiss
    World
    Ragnarok
    Main Class
    Lancer Lv 50

    Unable to login due to problems with the One-Time Password app

    Hello, I'm writing for a friend who can't log in due to the fact that he lost the Square Enix Token App.
    He had to urgently reset his mobile phone, so he didn't made to obtain a new Emergency Removal Password in time.
    He can't use any of the Mog Station or Final Fantasy XIV services, since he's not able to obtain the One-Time Password required.

    We both know that he should write a mail to the technical support, but the service is offline since April 24th and he'd like to know something about his situation, like if he can effectively do something or if he has to buy a new account...

    Thank you for your patience
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  2. 05-07-2014 05:21 PM #2
    Hippy_Pickle
    Player
    Hippy_Pickle's Avatar
    Join Date
    Aug 2013
    Location
    Ul'Dah
    Posts
    98
    Character
    Balthazar Tigertail
    World
    Odin
    Main Class
    Thaumaturge Lv 50
    Your friends only option is to contact SE customer service, without the removal code only they can remove the token from their account.
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