Stop using the word "entitlement" to mean "stuff other people want that I don't think they should have even though I haven't thought through the problem".

Not everyone who subs to FFXIV wants the game to be a luck grind. It's reasonable for people to say, "Hmm, relic reborn required very little grind and some reasonably difficult fights. Zenith was too easy and required a minor grind and not much challenge. Why does atma require so much grind and luck and have no challenge? It seems like the relic quests are becoming grindy rng garbage. Also, I used to be able to keep several relic weapons up to date, and now I can only stand doing maybe one or two because atma is so boring."