Consistent Game Crashing [Exception code: 0xc0000005]

[PaladinTasq]

Updated Information:

I completely uninstalled Kaspersky Internet Security and replaced it with AVAST to make sure my security software was not causing the issue. I played for a few hours then went AFK to handle some real-life business and when I came back I was greeted with another "program has stopped responding..." error. The event log shows identical errors as shown in the original post.

I can't contact customer support officially because their service is broken and this problem is becoming very annoying.

From what I can tell this problem is most certainly caused by the game client itself and poor programming, especially since no other application on my computer has any errors what-so-ever.

Still looking for possible solutions if anyone has any ideas.

[PaladinTasq]

A possible resolution has been found to address this particular issue. I recently found a way to reproduce the error and it was related to how the game client renders some textures. Upon rendering some high-quality textures the game is doing something silly with the GPU memory, causing a memory segmentation fault which triggers an exception error identical to mine.

A lot of users out there are thinking it is due to their system memory, but it is most likely caused by their GPU's memory. This is not an issue with the memory modules built on the GPU (Which is also why no other games are affected), but due to poor programming on SE's part.

After figuring this issue out and changing three settings, I can no longer reproduce the crash. So, I am sharing my experience here to try and help others that may be having a similar issue, as this was not a "common sense" fix for the most part.

If the issue does come back, I will update this thread so SE can further investigate.

Settings to modify:
- Set Edge Smooth (Anti-Aliasing) to OFF.
- Set Texture Filtering to TRILINEAR
- Set Anisotropic to 4x

This has seemed to correct this issue for me while still allowing to have the rest of my settings on high.

If you are having similar issues try modifying those entries and see if it does not correct the issue for you.

The only issue is I set other games to much higher settings than this with no lag, 60fps and zero issues at 1080p. However, this particular game has issues with high texture details. I hope they look into this issue so I can crank the settings back up, like in every other game I play.

[RedDwarf42]

A possible resolution has been found to address this particular issue. I recently found a way to reproduce the error and it was related to how the game client renders some textures. Upon rendering some high-quality textures the game is doing something silly with the GPU memory, causing a memory segmentation fault which triggers an exception error identical to mine.

A lot of users out there are thinking it is due to their system memory, but it is most likely caused by their GPU's memory. This is not an issue with the memory modules built on the GPU (Which is also why no other games are affected), but due to poor programming on SE's part.

After figuring this issue out and changing three settings, I can no longer reproduce the crash. So, I am sharing my experience here to try and help others that may be having a similar issue, as this was not a "common sense" fix for the most part.

If the issue does come back, I will update this thread so SE can further investigate.

Settings to modify:
- Set Edge Smooth (Anti-Aliasing) to OFF.
- Set Texture Filtering to TRILINEAR
- Set Anisotropic to 4x

This has seemed to correct this issue for me while still allowing to have the rest of my settings on high.

If you are having similar issues try modifying those entries and see if it does not correct the issue for you.

The only issue is I set other games to much higher settings than this with no lag, 60fps and zero issues at 1080p. However, this particular game has issues with high texture details. I hope they look into this issue so I can crank the settings back up, like in every other game I play.

I had crashing too. I have Windows 10 and a Nvidia GTX 980. This worked for me.