Results -9 to 0 of 32

Threaded View

  1. #1
    Player
    PaladinTasq's Avatar
    Join Date
    Sep 2013
    Posts
    11
    Character
    Justice Tasq
    World
    Faerie
    Main Class
    Gladiator Lv 31

    Consistent Game Crashing [Exception code: 0xc0000005]

    Since I have installed this game a few months ago I keep getting seemingly random game crashes that take me back to desktop. Upon inspecting my Windows Event logs I noticed the application is faulting because of Exception code 0xc0000005.

    I have tried several things to correct this issue on my end, but nothing has worked so far. Sometimes I can play all day and never get the error, sometimes for days, but then other times I will crash several times in a single day.

    Windows Error Log (Last Few):

    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5355528a
    Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5355528a
    Exception code: 0xc0000005
    Fault offset: 0x00461af9
    Faulting process id: 0xf74
    Faulting application start time: 0x01cf6657b906f81b
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe


    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5355528a
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x676e452e
    Faulting process id: 0xf0c
    Faulting application start time: 0x01cf640cdc6066e2
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: unknown

    Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5355528a
    Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5355528a
    Exception code: 0xc0000005
    Fault offset: 0x00ae2e66
    Faulting process id: 0x1328
    Faulting application start time: 0x01cf63efb4f35be6
    Faulting application path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
    Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe


    My Specs:

    - Windows 7 Ultimate (x64), fully updated.
    - AMD FX 8350 (stock) and cooled with an h80i. Never goes above 40c
    - GTX 760 (stock) and because my case is cooled so well, it never goes above 50c
    - Installed on my SSD (tested with software from the vendor, no errors)
    - 16GB DDR3 (stock) and fully tested with memtest86 with no errors after 24 hours.
    - Corsair AX850w PSU

    Security Software:
    - Kaspersky Internet Security 2014 (Added the FFXIV folder to my exceptions list)
    - DEP is at the default settings that come with Windows 7

    I do have other on-demand scanners, but none of them are running at all when playing FFXIV or unless I am scanning with them. Kaspersky is my only real-time protection.

    Resolution Attempts:

    - Tried reverting back to the last "most stable" driver for my GPU (Clean Install)
    - Updated video drivers to the latest version (Clean install)
    - Checked my SSD for errors using software from the vendor
    - Checked my RAM with memtest86 for 24 hours
    - Watched my thermals over the span of 8 days. Were way below thresholds
    - Scanned for malware with: KIS, MBAM, and Emsisoft. No threats found
    - Used CCleaner to clean crap off of my computer
    - Checked system file integrity using SFC from the Installation CD's recovery console
    - Ensured Windows was fully up-to-date with the latest critical and optional patches
    - Closed every other possible application, except for my anti-virus, while playing

    Other Thoughts:

    - This is the *ONLY* game that causes me any issues. I can play a crap load of other games and none of them give me a single error, at all. I also do not have any other single issue with my computer or Windows installation. This problem is completely isolated to this one particular game, period.

    - I will try uninstalling Kaspersky Internet Security and try using AVAST to see if the issue might be with my security software, which I doubt since no other games have any issues and the FFXIV folder is added to my exceptions list. In addition to this, it is set as a "trusted" program with full permissions over the computer.

    I have tried just about everything I can think of and this game still causes me grief. Any suggestions or anyone having similar issues?
    (0)
    Last edited by PaladinTasq; 05-03-2014 at 09:38 AM.