This is a fundamental truth of any game.
Even if a few thousand players visited the XIV forums, that'd still be an absolutely miniscule proportion of the playerbase, given the game apparently has broken two million subscribers or something like that. But even with, say, small indie titles that are on Steam, that might only sell a few hundred copies or something... even then, only a tiny amount of those players will actually be involved in a forum.
in the players poll that was in game during 1.0 only 1% stated they ever went to the forums, only 4% ever went to lodestone, and 2% stated they ever read the live letters.
this poll was done via the game launcher and could be skipped if wanted, but it still had a huge amount of replies.
http://crystalknights.guildwork.com/
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