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  1. #1
    Player
    Valmar's Avatar
    Join Date
    Sep 2013
    Location
    Ul'dah
    Posts
    446
    Character
    Valmar Atheron
    World
    Leviathan
    Main Class
    Paladin Lv 70
    Q: If you activate a security token on your account so it requires the one-time passwords, what happens if you lose it?

    A: The Smartest bet here is do not get the little key chain. Use one of the Smart phone apps. If you lose or break your phone, sell it, etc, you can use the Emergency Removal Password SE gives to you, to remove the 1 time password from your account. its a 20 digit Alpha-Numerical, Case Sensitive password. write it down, and copy it to a Word Doc on your PC.

    Q: It seems as though if it were possible to reset the account without the token, would it remain as susceptible to hacking as it was in the first place without a token?

    A: To access the Emergency Removal Password you must log on your account with the 1 Time Password. So once you have everything all set up, Log on and write it down, like I alrdy stated. If you forget to write it down, lose it, or copy it down wrong, you will need to call customer support. Answer a few questions, and if everything checks out, they can remove your 1 time password. takes no more than 15mins over the phone.

    The only way someone can steal your account when you are using a one-time password is if they Impersonate you and call customer support.
    They would need to know your Full Name, Address Registered to the account, Credit Card Number, Birthday, Account Name, All the answers to your Secret Questions (Customer Support asks one SQ at random)

    So like everyone has been told time and time again by everyone.

    Keep your personal Information to yourself. Never Share your password with anyone.
    (0)
    Last edited by Valmar; 05-01-2014 at 05:25 AM.

  2. #2
    Player
    Themis's Avatar
    Join Date
    Oct 2011
    Location
    Gridania
    Posts
    396
    Character
    Temisu Namisu
    World
    Kujata
    Main Class
    Red Mage Lv 90
    Quote Originally Posted by Narissa View Post
    You'd most likely need to contact support and give them photographic proof of who you are to get it removed, just like WoW
    Contacting support is exactly what you need to do if you lose the (physical) token.

    This particular FAQ answer on the official SE Support Centre site says:

    I lost my security token.

    Please contact the Support Centre.
    Usually it would involve providing details about your account like account name, registered game codes, address/registration details etc. Things that would assure them that you are the account holder.

    I keep my token in a drawer in my desk. I never take it outside. It doesn't even move more than 1 foot away from its home. That's how I keep mine safe. Mind, it is starting to get a little fritzy. It can take 2 or 3 presses of the button to turn it on now. I'll likely start using my CE edition version, soon (before it does die on me, because then I'll have to go through the Support route).
    (0)

  3. #3
    Player
    Alipoprocks's Avatar
    Join Date
    Mar 2013
    Posts
    456
    Character
    Sam Witch
    World
    Balmung
    Main Class
    Thaumaturge Lv 90
    Get a token or get hacked. I know people who didn't want to bother with token. Guess what happened. And guess what is more of a bother than getting a token.

    Once your hacked, it's a huge pain to get your account back.
    (0)

  4. #4
    Player
    Rosy's Avatar
    Join Date
    Aug 2013
    Posts
    209
    Character
    Rosi Posi
    World
    Phoenix
    Main Class
    Arcanist Lv 50
    On the back of the physical token there is a 10 digit code...make a note of it somewhere so if you lose the token you can ring SE and with that code they will remove the authenticator for you.
    (1)

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