I got through on the phone support and the gentleman that I talked to said that it's basically a fustercluck of people trying to log in all at the same time and he asked me to leave my modem unplugged for 30m and then something about dedicated ports. I am still trying to figure that out. I'm an older experienced player, but totally a nOOb to this online stuff.... Really haven't had internet from 2001 until around 2012. Played console games.