Why arent support people on the forums?

[Syrellaris]

that error and many like those in the launcher aren't new. They relate to 2.2 that brought them back. I've been getting those issues before 2.25 and no one replied to it back then either.

Redownloading doesnt work, it never has with this issue as this issue is launcher related. In other words it at Square Enix's end of it all, not ours. The error is also heavily random. one day it happens, the next it doesnt. It is getting annoying. oh and they do have support forums, just there support people never talk there, there mods move everything to fixed or alternative support needed, without any solutions or whatever. There chat support is horrid and they suggest calling your ISP for every fricking issue.

[Marowit]

that error and many like those in the launcher aren't new. They relate to 2.2 that brought them back. I've been getting those issues before 2.25 and no one replied to it back then either.

Redownloading doesnt work, it never has with this issue as this issue is launcher related. In other words it at Square Enix's end of it all, not ours. The error is also heavily random. one day it happens, the next it doesnt. It is getting annoying. oh and they do have support forums, just there support people never talk there, there mods move everything to fixed or alternative support needed, without any solutions or whatever. There chat support is horrid and they suggest calling your ISP for every fricking issue.

Well I've already called my isp when I saw others were getting to play and it's not on their end, I also have the best and fastest for my area so there's no way it's anything on my end. I'm getting ready to cancel my sub again if I can't get any support. No reason to pay for something I can't play or get help fixing