Why arent support people on the forums?

[Marowit]

Instead of posting a question like this, go to the bug report forum and ask why it's not working. I played all night last night with many FC members. Didn't seem to have any problems there. Could be your download got corrupted during patch. Never looked, but does the patcher have a repair option? Other alternative might be needed to redownload all of FFXIV. If you do that, don't delete your old install, just move it to another location until you are sure that you need to download everything again.

I did go the the support forum. There was absolutely no SE presence and it was just other users trying to guess what was wrong. I've also done everything humanly possible on my end to fix this including every suggestion made on the forums and redownloading the game from both the disk and online. The furthest I've gotten is about 30% on one of the first patches before it stops downloading. That's only if I actually get the chance to log in though. 11 times out of 10 I can't even try to log in because the launcher stays black screen until it gives me the -2146697205 error that no one besides SE understands or knows how to fix.

This is all pretty crappy, but what makes it the worst is the fact that to get this fixed since I can't do it on my own and because there's absolutely no SE presence on the support forums is to wait another 3 weeks for them to fix their platform or wait 2 more hours for the phone support to open and then pray to god I can actually talk to someone before it closes 9 hours later.