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  1. #1
    Player

    Join Date
    Apr 2014
    Posts
    1

    Account keeps getting frozen due to suspicious activity

    Hey this is about the 10th time i have had to change my password due to suspicious activity i keep getting the email to change my password this is the message.

    Dear Valued Square Enix Customer,

    Thank you for using the Square Enix Account Management System.

    We are writing to inform you that we have temporarily restricted access to your Square Enix Account. This was done for your protection as unusual access to your account was detected on our system. For your protection, we have temporarily closed the account.

    it is starting to get annoying since i have had to change my password every day or two and i dont think its gonna stop anytime soon. can someone please look into this and tell me if there is really eve any suspicious activity or if its something thats setting it off i currently play the game on my PS4

    Thank you,
    (0)

  2. #2
    Player
    Ddmk's Avatar
    Join Date
    Feb 2014
    Location
    Limsa-mateus
    Posts
    188
    Character
    Beowolf Destroyer
    World
    Mateus
    Main Class
    Marauder Lv 50
    Are you using a different wifi...ill explain
    I use my wifi at home but also use my parents( I take my ps4 with me)
    EVERYTIME it connects to the new wifi I get this message ... My best suggestion hope I helped
    (0)

  3. #3
    Player
    TomTom1968's Avatar
    Join Date
    Oct 2013
    Location
    Ul'dah
    Posts
    1,348
    Character
    Tomba Labomba
    World
    Ragnarok
    Main Class
    Thaumaturge Lv 50
    A well working solution for changing IP's is to use the one time password, either via Smartphone app or via token.
    (2)

  4. #4
    Player
    kaya_suzumiya's Avatar
    Join Date
    Aug 2013
    Posts
    222
    Character
    Tina Minami
    World
    Tonberry
    Main Class
    Paladin Lv 60
    best way to fix the problem is to use one time password either on the token or phone. if u use those u shouldnt need to change password every day
    (0)