An error has occured on the game server. (30002)

[Viridiana]

i get this problem about once a week for a day, then it mysteriously vanishes without me having changed anything.

another thread had a mod suggest the square-enix connectivity help page:
http://support.na.square-enix.com/fa...qtop&c=5&sc=39

which i proceeded to follow diligently and saw no improvement concerning the (300002) error code. so i guess i'll proceed to logging on, killing 2-3 Doblyns, then getting promptly booted again only to have to wait 5 minutes to log back on.

Lucky. The rest of us have to wait ten minutes. . .

[Loth]

Also, if you are using a wireless connection, which can often be the cause of issues in relation to MMOs, change the wireless network power settings to full, at least for as long as you are playing.

[Seirra_Lanzce]

this happens a lot to my friends that are using wireless to play the game. To me wireless has always been a no-option in playing online games *remembers back the day when tried to play other online games with wireless* is terrible. Always either you DC or massive lagness. so called 4G wireless.. and still doesn't feel at all.. *except surfing or downloading*

[NeoEarth]

Well, I updated my routers firmware and it may have improved things. Having said this... It did disconnect once and I wasn't doing any leaves or behest.

As for the wireless aspect, while i agree that this does introduce a new variable, it never was a problem for FFXI nor LOTRO.

If this continues, i'll try going to a hard line tonight.

Being on a laptop, wireless is more than just a convenience.

[Baccanale]

Greetings, NeoEarth!
Thank you for taking the time to fill out the report regarding your troubles with your connection. I can understand how greatly frustrating it can be to be frequently kicked out of the game, so I have made sure to submit your report to the development team for a thorough investigation. I recommend keeping an eye on this thread for any news about the investigation. Thanks again for your report!

[Baccanale]

Greetings again, NeoEarth!
Thank you for your patience while waiting for a response to your report about your disconnection trouble. After thoroughly investigating the matter, the development team deemed this to be a technical issue, so I have made sure to move this thread from "In-Game Bugs" to "Technical Support," in order to make sure that your matter is properly addressed. Thanks again for your patience, and I wish you the best of luck with resolving your matter!

[Shikaree]

I've been having this issue much more frequently again after a period where it was fine. I can tell it's not my internet as a whole going down because I view a stream channel in the background and I would get an error screen from that if my internet cut off.

[Minidrax]

Had that problem too one day, kept dc'ing every few minutes. Restarted/resetted my whole Wi Fi and it worked again normally, no longer dc'd.

[DAOWAce]

Hello old thread.

I will make a generic post aimed at anyone having connectivity issues.

If you don't already have a DSLR account, consider making one for this to be easier to manage.

First off, run this utility: http://www.dslreports.com/linequality

If you have any problems appear; the cause is your internet connection. If so, call your ISP and get techs out there to look for problems. Also consider posting the result here for us tech guys to scan over.

If you don't see any problems, run this utility: http://www.dslreports.com/smokeping

Set the scan period to 14 days.

Check back on the graphs a few times during the day, usually when you disconnect (or 5-10 minutes afterward so the graph has enough updated data)

If the graph is anything but green, that's a sign that your internet connection is having a problem, and like before; call your ISP and report the issue.

If you receive no problems at all and you're using a router; first use a wired connection if you're currently running wireless. If you still have the problem, remove the router and directly connect to the modem.

If you still experience problems while directly connected to the modem and your line quality/smokeping results are 100% free of issues, then it's either your network card (or network configuration in Windows) malfunctioning; or it's a routing issue to Square's servers; the latter of which will make you SOL.

[Yorii]

A While (A Few Months) Ago I Kept Getting Disconnected Or Whatever With This Error And After Awhile It Fixed Itself. I've Noticed On Latest News How Most Of The Worlds Are Being "Recovered From Technical Difficulties" Maybe They're Getting Something Similar To This Error Too