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  1. #11
    Player
    Viridiana's Avatar
    Join Date
    Mar 2011
    Posts
    3,481
    Character
    Aria Placida
    World
    Lamia
    Main Class
    Ninja Lv 88
    Quote Originally Posted by Pale View Post
    i get this problem about once a week for a day, then it mysteriously vanishes without me having changed anything.

    another thread had a mod suggest the square-enix connectivity help page:
    http://support.na.square-enix.com/fa...qtop&c=5&sc=39

    which i proceeded to follow diligently and saw no improvement concerning the (300002) error code. so i guess i'll proceed to logging on, killing 2-3 Doblyns, then getting promptly booted again only to have to wait 5 minutes to log back on.
    Lucky. The rest of us have to wait ten minutes. . .
    (0)

  2. #12
    Player
    Loth's Avatar
    Join Date
    Mar 2011
    Posts
    233
    Character
    Loth Falken
    World
    Lich
    Main Class
    Conjurer Lv 50
    Also, if you are using a wireless connection, which can often be the cause of issues in relation to MMOs, change the wireless network power settings to full, at least for as long as you are playing.
    (0)

  3. #13
    Player
    Seirra_Lanzce's Avatar
    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    2,938
    Character
    Kuro L'anzce
    World
    Masamune
    Main Class
    Gladiator Lv 70
    this happens a lot to my friends that are using wireless to play the game. To me wireless has always been a no-option in playing online games *remembers back the day when tried to play other online games with wireless* is terrible. Always either you DC or massive lagness. so called 4G wireless.. and still doesn't feel at all.. *except surfing or downloading*
    (0)

  4. #14
    Player

    Join Date
    Mar 2011
    Location
    Limsa Lominsa
    Posts
    81
    Well, I updated my routers firmware and it may have improved things. Having said this... It did disconnect once and I wasn't doing any leaves or behest.

    As for the wireless aspect, while i agree that this does introduce a new variable, it never was a problem for FFXI nor LOTRO.

    If this continues, i'll try going to a hard line tonight.

    Being on a laptop, wireless is more than just a convenience.
    (0)
    ~~ To Thine Own Self be True ~~

  5. #15
    Moderator Baccanale's Avatar
    Join Date
    Feb 2011
    Posts
    746
    Greetings, NeoEarth!
    Thank you for taking the time to fill out the report regarding your troubles with your connection. I can understand how greatly frustrating it can be to be frequently kicked out of the game, so I have made sure to submit your report to the development team for a thorough investigation. I recommend keeping an eye on this thread for any news about the investigation. Thanks again for your report!
    (1)

  6. #16
    Moderator Baccanale's Avatar
    Join Date
    Feb 2011
    Posts
    746
    Greetings again, NeoEarth!
    Thank you for your patience while waiting for a response to your report about your disconnection trouble. After thoroughly investigating the matter, the development team deemed this to be a technical issue, so I have made sure to move this thread from "In-Game Bugs" to "Technical Support," in order to make sure that your matter is properly addressed. Thanks again for your patience, and I wish you the best of luck with resolving your matter!
    (0)
    Last edited by Baccanale; 04-29-2011 at 04:46 PM.

  7. #17
    Player

    Join Date
    Mar 2011
    Location
    Gridania
    Posts
    418
    I've been having this issue much more frequently again after a period where it was fine. I can tell it's not my internet as a whole going down because I view a stream channel in the background and I would get an error screen from that if my internet cut off.
    (0)

  8. #18
    Player

    Join Date
    Mar 2011
    Posts
    47
    Had that problem too one day, kept dc'ing every few minutes. Restarted/resetted my whole Wi Fi and it worked again normally, no longer dc'd.
    (0)

  9. #19
    Player

    Join Date
    Mar 2011
    Location
    Ul'dah
    Posts
    97
    Hello old thread.

    I will make a generic post aimed at anyone having connectivity issues.

    If you don't already have a DSLR account, consider making one for this to be easier to manage.

    First off, run this utility: http://www.dslreports.com/linequality

    If you have any problems appear; the cause is your internet connection. If so, call your ISP and get techs out there to look for problems. Also consider posting the result here for us tech guys to scan over.

    If you don't see any problems, run this utility: http://www.dslreports.com/smokeping

    Set the scan period to 14 days.

    Check back on the graphs a few times during the day, usually when you disconnect (or 5-10 minutes afterward so the graph has enough updated data)

    If the graph is anything but green, that's a sign that your internet connection is having a problem, and like before; call your ISP and report the issue.

    If you receive no problems at all and you're using a router; first use a wired connection if you're currently running wireless. If you still have the problem, remove the router and directly connect to the modem.

    If you still experience problems while directly connected to the modem and your line quality/smokeping results are 100% free of issues, then it's either your network card (or network configuration in Windows) malfunctioning; or it's a routing issue to Square's servers; the latter of which will make you SOL.
    (0)

  10. #20
    Player
    Yorii's Avatar
    Join Date
    May 2011
    Location
    Gridania
    Posts
    63
    Character
    Mii Rafurane
    World
    Balmung
    Main Class
    Archer Lv 50
    A While (A Few Months) Ago I Kept Getting Disconnected Or Whatever With This Error And After Awhile It Fixed Itself. I've Noticed On Latest News How Most Of The Worlds Are Being "Recovered From Technical Difficulties" Maybe They're Getting Something Similar To This Error Too
    (0)

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