Hello old thread.

I will make a generic post aimed at anyone having connectivity issues.

If you don't already have a DSLR account, consider making one for this to be easier to manage.

First off, run this utility: http://www.dslreports.com/linequality

If you have any problems appear; the cause is your internet connection. If so, call your ISP and get techs out there to look for problems. Also consider posting the result here for us tech guys to scan over.

If you don't see any problems, run this utility: http://www.dslreports.com/smokeping

Set the scan period to 14 days.

Check back on the graphs a few times during the day, usually when you disconnect (or 5-10 minutes afterward so the graph has enough updated data)

If the graph is anything but green, that's a sign that your internet connection is having a problem, and like before; call your ISP and report the issue.

If you receive no problems at all and you're using a router; first use a wired connection if you're currently running wireless. If you still have the problem, remove the router and directly connect to the modem.

If you still experience problems while directly connected to the modem and your line quality/smokeping results are 100% free of issues, then it's either your network card (or network configuration in Windows) malfunctioning; or it's a routing issue to Square's servers; the latter of which will make you SOL.