An error has occured on the game server. (30002)

[NeoEarth]

THIS HAPPENS WAY TOO MUCH!

Would love to know if there is something on my end to prevent the following error... it occurs at least 3 times during a 1.5 hour session.

"An error has occured on the game server. (30002)1299635887,16980032,5:

[Koneko]

I get this a lot too, especially if I have a quest I really want to do and I just started it. And it's not your connection or anything. As far as I can tell, they got sub-standard equipment for this game and haven't upgraded to a better system.

[NeoEarth]

It's soooo frustrating. It seems to occur within a few minutes of logging in, during gameplay, and for whatever reason around 11PM EST.

In FFXI, it sucked when you get the dreaded DC icon but you always had that chance to get back. With this, BOOM, your out and you can't continue your leave quest...

SQUEENIX HELP!

[miou]

True , sometimes when i D/C i don't wait 'til i can log in back , i just close FF14 for the rest of the day .

[Pale]

i get this problem about once a week for a day, then it mysteriously vanishes without me having changed anything.

another thread had a mod suggest the square-enix connectivity help page:
http://support.na.square-enix.com/fa...qtop&c=5&sc=39

which i proceeded to follow diligently and saw no improvement concerning the (300002) error code. so i guess i'll proceed to logging on, killing 2-3 Doblyns, then getting promptly booted again only to have to wait 5 minutes to log back on.

[Kewldude]

i get this problem about once a week for a day, then it mysteriously vanishes without me having changed anything.

another thread had a mod suggest the square-enix connectivity help page:
http://support.na.square-enix.com/fa...qtop&c=5&sc=39

which i proceeded to follow diligently and saw no improvement concerning the (300002) error code. so i guess i'll proceed to logging on, killing 2-3 Doblyns, then getting promptly booted again only to have to wait 5 minutes to log back on.

Agree with you there completely, just like you, I did all I could to no effect. I've posted in the Tech Support forum and the only response we can get is to check the Knowledge Base articles. I wish that SE would really take a look into this and fix it with a patch or do something with the servers at their end.

[Crimm]

I also experience this problem. I lose my connection and get the 30002 error and 13003 error while logged in, not trying to log in like some people have claimed. I have done the port forwarding, reinstalling, ect ect. This is not specific to my ISP nor to any of my computers. I have this computer and another both having FFXIV and FFXI installed. I run both games simultaneously and will ONLY lose connection on FFXIV regardless of which computer I'm on. At no time do I ever lose connection to FFXI or the internet on my third computer. The one computer is a two year old Sony running Windows XP Pro and my Alienware runs Windows 7 and only 5 months old.

I hear online of tons of my people who experience this issue but will not report it because they're all of the mentality that SE will do nothing about it. As a person who has played XI since the start and now XIV, it is frustrating that the moderators do not take some of these issues as seriously as they should. Loss of connections are not only frustrating to the players, but it absolutely destroys the pleasure of the game. You can't enjoy anything when you know you're just going to be frustrated and annoyed every little while because of a little error.

I'm a Quality Engineer at my day job and I've come to learn that it does not matter how many bells and whistles you implement, if the system doesn't work correctly to enjoy it, it's still junk.

[Xophious]

Hey everyone!

We apologize for the constant frustration the sudden crash has been causing you all. We will be happy to forward this concern to try and get it resolve. Before we can do that, we will need more information.

Since you started the thread NeoEarth, could you please fill out the following information?
________________________________
Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>
________________________________
Thank you!

- Xophious

[NeoEarth]

Hey!!! Didn't realize that you had replied!

Needless to say I get dumped (dc'd) so frequently it's becoming almost a deal breaker /cry.

But here is the info...

Background
Platform: Laptop running Windows7 64 bit, NVIDIA 280M, 4gig ram
ISP: Charter
Type of Internet Connection: Cable @ 16MBPS but on my Wireless G Linksys
Date & Time: Weekdays starting at 9PM - 11PM
Character Name: Neo Earth
Race: Hylander
World: Wutai
Class/Skill Rank: 38 MRD
Physical Level: I think it's 33

Symptoms
Almost always crashes with a minute of first logging in. During leaves, behest, running about... I get a crash no matter what I am doing. In fact it crashed last night about 5 times before i gave up. After this occurs It dumps me out to select a character. I do... and it crashes again. At this point it drops me into the initial ffxiv screen and if i log in... it crashes. Bottom line, if it crashes at all, i have to close the client completely before I can attempt a re-connect.

Having said this... i hope there is some way to figure this out cuz I love the game and looking to stick it out.

Is there ANYTHING i can look up, do etc...? I'm a software dev so don't be afraid to ask the tech details or to find some crazy log file.

[Grit]

Hey!!! Didn't realize that you had replied!

Needless to say I get dumped (dc'd) so frequently it's becoming almost a deal breaker /cry.

But here is the info...

Background
Platform: Laptop running Windows7 64 bit, NVIDIA 280M, 4gig ram
ISP: Charter
Type of Internet Connection: Cable @ 16MBPS but on my Wireless G Linksys
Date & Time: Weekdays starting at 9PM - 11PM
Character Name: Neo Earth
Race: Hylander
World: Wutai
Class/Skill Rank: 38 MRD
Physical Level: I think it's 33

Symptoms
Almost always crashes with a minute of first logging in. During leaves, behest, running about... I get a crash no matter what I am doing. In fact it crashed last night about 5 times before i gave up. After this occurs It dumps me out to select a character. I do... and it crashes again. At this point it drops me into the initial ffxiv screen and if i log in... it crashes. Bottom line, if it crashes at all, i have to close the client completely before I can attempt a re-connect.

Having said this... i hope there is some way to figure this out cuz I love the game and looking to stick it out.

Is there ANYTHING i can look up, do etc...? I'm a software dev so don't be afraid to ask the tech details or to find some crazy log file.

Having a wireless connection can make a world of difference when it comes to diagnosing this problem.

Go into your network adapter settings and check if you have more than one preferred network. If you have two active preferred networks, your computer may be trying to grab DHCP addresses from both, causing connection problems in FFXIV.

If you have more than one network in range, make sure that "Connect when in range of this network automatically" is unchecked on the one that you aren't using.

If you only have one network in range, then it's back to the drawing board. This solution is mostly a shot in the dark.

You can also try connecting your computer directly to your modem, instead of going through a wireless access point. If this corrects the problem, then it lies somewhere in your wireless configuration.