[NA] Current Known Issues with Updating Lodestone Character Data (Apr. 24)

[NOC_NA]

We are currently experiencing technical difficulties on the Lodestone and the iOS/Android app “Libra Eorzea” wherein character data does not update properly.

The issue is being addressed, and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause, and thank you for your patience and understanding.

[Date & Time]
- April 24, 2014 from around 6:45 a.m.

[Details]
- Character data does not update on the Lodestone and the iOS/Android app “Libra Eorzea”

[Cause]
- Under investigation

[Affected Services]
- The Lodestone
- The iOS/Android app “Libra Eorzea”

[NOC_NA]

We were encountering technical difficulties on the date listed below which prevented character data from updating properly on both the Lodestone and the iOS/Android app “Libra Eorzea”.

Although this issue has now been resolved, we wish to apologise for any inconvenience caused.

[Date & Time]
- From approx. April 24, 6:45 - April 25, 1:30 (PDT)
[Details]
- Character data fails to update on the Lodestone and the iOS/Android app “Libra Eorzea”

[Cause]
- Problems with the server configuration

[Affected Services]
- The Lodestone
- The iOS/Android app “Libra Eorzea”