We would like to provide an update regarding the issue of players’ character images not being displayed properly on the Lodestone, the iOS/Android app “Libra Eorzea”, and the FINAL FANTASY XIV forums.

While the investigation and recovery operations are currently underway, we do not have an estimated time on when the issue will be resolved.

Please note, if you are being affected by this issue and your character’s image does not display properly, logging in to FINAL FANTASY XIV: A Realm Reborn with the affected character and performing an equipment change may sometimes cause the correct image to be displayed.

We apologise for any inconvenience this may cause and thank you for your patience.

[Date]
From Apr. 16, 2014

[Details]
- Some players’ character images may not display properly on the Lodestone, the iOS/Android app “Libra Eorzea”, and the FINAL FANTASY XIV forums.

[Cause]
- Server issues

[Affected Services]
- Lodestone
- iOS/Android app “Libra Eorzea”
- FINAL FANTASY XIV Forums