Can't renew subscription [Error Code (406)]

[Avelene]

Dear SE Support,

I subscribed to a 180 day plan sometime in October last year and I canceled it last month due to work commitments. Now that things are settling down, I want to resubscribe back using the same method but Mog Station doesn't allow me to.

Upon checking "Recurring Subscription Setup", after selecting "Type of Subscription, Subscription Period and Payment Type", I was brought to enter the credit card details to let globalcollect process the card, everything is still fine.

I get this next message

The registration/update of your credit/debit card information has completed.
Your credit card information is now registered. To update this information, please log in to the Square Enix Account Management System and select Register/Update Payment Method.

But upon clicking "Next", I got

An error has occurred.
Please confirm the status of any relevant options and then try again.
For details, please contact the Square Enix Support Center.
(Error code: 406)

There's no issue with my cards, bank side has not blocked the usage. But something is amiss about attaching the credit card payment to my intended subscription.

I hope this is resolved soon.

[kaya_suzumiya]

depending on the type of card u used it could be mastercard/visa which didnt allow it seeing as bank wasnt the problem. only way to mostly fix it is to contact mastercard or which ever type of card it is company to get them to allow the payment to go through. otherwise u can try another card.

u can try calling se or jumping on livechat to figure out the problem anyway