I suffered from the "Service Not available" problem on 14/04. The problem was solved and started playing 14/04. On 16/04, when i tried to login at around 22:00 BST i was sent to a screen asking to register a product (again?). Im stuck at this screen since it doesn't let me choose the product i already have (and this product is show as registered on moq station). The only option it gives me is to register a new product which, from the text, would imply loosing my char! Is anyone else having this problem?