Registered to wrong service account. My fault, but I cant even log into the second se

[PenguinniugneP]

I decided to reactivate my subscription last night but because I wanted to play on PC instead of PS3 I purchased a registration code from Steam. However I put the code into a second service account instead of the one that contains my PS3 CE. So I have two service accounts, one with a PS3 CE registered to it (Inactive) and one with the PC version (Active 29 Days left)

I have filled out the form on the SE site to try to get them to merge the two but as of yet no help has been available. I have not even heard if they've recieved the request. I would call up to try and get assistance, but there is no number listed, I tried live chat, but that just created another ticket. So I am wary of creating further attempts at help as at this rate I am going to create about 20 tickets trying to get in touch with a human.

I would also upgrade the PS3 version to a PS4 version to apply the code to the PC service account but seeing as I created a ticket to merge the two I guess when my support querie (If it was recieved) will just un merge the two. I only want them merged so I can play on PC and gain access to old characters and the items I got with the CE plus Veteran Rewards for the game time I have already payed for in the past.

My main issue at present is I cannot play on PC, I have an active account, it states it it active in the mog station with a Windows license. But whenever I log in with my credentials. I am told I do not have access to FFXIV on this platform. How on earth do I get to play on the PC version with my second service account whilst I wait for SE to resolve my ticket issue. This issue existed before I created the ticket and has persisted since then.

[Syrellaris]

Seems like so many that you shamefully need to contact support either on the phone or through chat to get this issue resolved. I would not worry about any ticket numbers or anything as they can easily find your account when you provide them with the correct information and any requests associated to the account.