Quote Originally Posted by DJ_Adz View Post
You need to submit a ticket to support then call or use the live chat. They will ask for your ticket number then give you a code that you put in to your ps4 redeem code part of the ps store. Ihad this problem after i put in the code it worked fine
But you see some of us don't have it as easy as that. I'm from Australia and i bought my FFXIV:ARR as a Digital Download from the Playstation Store 4 days ago and still doesn't work.

I've submitted a ticket every single day yet never get answered. Their working hours have a huge time difference so I have to stay up really late in the morning just to keep waiting. Calling them wouldn't be an issue if there wasn't expensive international call rates ($$/min). Might aswell buy the games again for that price.

Honestly I've been quite patient with them and is in no rush, but i just want to play like everyone else. Its becoming unreasonably long to wait for any Customer Service or a Fix. And if all the players didn't get a compensation for the lost then I wouldn't really feel as satisfied with my purchase.