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  1. #1
    Player

    Join Date
    Apr 2014
    Posts
    5
    You need to submit a ticket to support then call or use the live chat. They will ask for your ticket number then give you a code that you put in to your ps4 redeem code part of the ps store. Ihad this problem after i put in the code it worked fine
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  2. #2
    Player
    Tags's Avatar
    Join Date
    Apr 2014
    Location
    Ul'dah
    Posts
    11
    Character
    Rebecca Stormwave
    World
    Tonberry
    Main Class
    Gladiator Lv 51
    Quote Originally Posted by DJ_Adz View Post
    You need to submit a ticket to support then call or use the live chat. They will ask for your ticket number then give you a code that you put in to your ps4 redeem code part of the ps store. Ihad this problem after i put in the code it worked fine
    But you see some of us don't have it as easy as that. I'm from Australia and i bought my FFXIV:ARR as a Digital Download from the Playstation Store 4 days ago and still doesn't work.

    I've submitted a ticket every single day yet never get answered. Their working hours have a huge time difference so I have to stay up really late in the morning just to keep waiting. Calling them wouldn't be an issue if there wasn't expensive international call rates ($$/min). Might aswell buy the games again for that price.

    Honestly I've been quite patient with them and is in no rush, but i just want to play like everyone else. Its becoming unreasonably long to wait for any Customer Service or a Fix. And if all the players didn't get a compensation for the lost then I wouldn't really feel as satisfied with my purchase.
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