Yesterday I was adding more crysta to upgrade my standard client to CE digital from Mogstation.

When I choose using crysta option, I have insufficient fund. Right on that option, the "add crysta" popped, so I clicked on that.

Then I choose Ultimate Pay and use Ultimate Game Card to add payment for it. The process went smooth and it returned me to main menu. But I still saw my crysta amount not added.

Tried relogging several times until today, and my crysta still not added. It's been 3 years I'm using Ultimate Pay to add crysta and never had problem till now.

Where is my crysta? I have filed this problem yesterday, my ticket ID are 3702676.