Hi,

It's been a while since i've posted here, but i'm running into a problem w/ my gf's ffxiv account. She has been playing the game since day 1 on the ps3 (standard edition), and she just received her collector's copy for the ps4. Came w/ 2 codes, 1 to redeem on psn store (12 digit code) which she did, and it downloaded her the collector's edition full game, and the other which was just for the SE member ID.

She played the ps4 beta phase 2 and early access just fine, she logs in now and she's told that she needs to create a new service account in order to continue and play the game, she has a character and an account already... she's stuck in this screen where she is forced to make a new service account. She logged out not too long ago before this just to redeem this code. Can anyone help or is anyone else experiencing this?