Compensation

[assaye84]

with all the issues of logging in since the launch of the ps4 version are we going to get the days back that we've lost or is reading error codes a fun new mini game

[Hysterior]

days back? didn't it start just today?

[Lifter]

Yeah, today is the first day. It's admittedly really disappointing (especially as I'd set aside a few hours to get back into things).

From what I understand, since the purchase hasn't been activated, the timer hasn't started counting down on the included 30 days.

[Duuude007]

Read your EULA. No compensation will be provided, per the agreement you already agreed to.

[assaye84]

i am aware of the agreement i've signed but as this is a similar situation to the original release and sqaure refunded days onto peoples due to the issues i was merely wondering if the same was going to happen again considering there is alot of paying customers missing out not just myself

[damofitz]

Well, some of the early access users encountered the same issue, although I only purchased today so doesn't affect me. It is annoying, but given the sparsity of titles on the UK PSN at the moment, its not like I would have spent it on anything else.

As for EULA, I don't think digital goods have the same "fit for purpose" rights yet as covered by the sale of goods act. I know there was a bill being drafted but don't think its gone through yet, so as Duuude007 stated, we aren't entitled to anything. Just look at the cases attempted to be brought against EA for FIFA and Sim City, I don't think anyone successfully fought and won, even Watchdog on the BBC got the middle finger, EA didn't even respond.

Given that some MMO's have encountered launch issues in the past, I think it would normally come down to whether or not the company wants to ride the bad publicity or make amends for the issues.

[Blubee]

Read your EULA. No compensation will be provided, per the agreement you already agreed to.

As you should know, SE had already provided compensation in the past. Although it should be expected to be prepared for some type of issues during launch it should also be noted as "Good Business" when you provide compensation to players for problems that were not their own.

Given that some MMO's have encountered launch issues in the past, I think it would normally come down to whether or not the company wants to ride the bad publicity or make amends for the issues.

^ Something like that.