Brought the game on Ps4 from PSN but still inactive

[Jabaskunda]

My agent in live chat still tease me with greenwich time, but I'm right, the game should be open now

[damofitz]

I just tried linking through the Square website and got a psn may be incomplete message, then tried to log in on the game and got No valid account message. Is this the same issue you are all having?

Went into support chat, admittedly I probably sounded like a bit of a douche but was unhappy at not being able to play the game

SEE Agent Francesca: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Francesca: I understand you are receiving the Account Linking Error message?
You: yes, when i try to link my account i get "Account linking failed. This may be due to your PlayStation Network account being incomplete."
SEE Agent Francesca: Ok, this is an issue with Sony that has been happening for a few weeks now. It shouldn't affect game play, or anything link that.
SEE Agent Francesca: I believe Sony are looking into the issue to resolve it soon
You: I can't play the game at all. On the PS4 it asks me to link my Square Enix account, which i can't
SEE Agent Francesca: linking your PSN to your SQUARE ENIX Members account is not required to play FINAL FANTASY XIV: A Realm Reborn on PS3 or PS4. To do this, please log in to your PSN account, redeem your 12 digit game code on the PSN Network and then when requested to, log in to your SQUARE ENIX ID you want to play the game on and this will link the game to your SQUARE ENIX Account which is necessary. We trust this will resolve your issue for you and we apologise for any inconvenience caused. q - can't link psn to members account so can't play game a - aware of members issue but won't stop you playing game. redeem 12 digit code on psn, then log in to sqex account to link.
You: I brought the game from the PS Store so I never got a 12 digit code
SEE Agent Francesca: If you are struggling to play, it is basically because there is some form of error with the PSN version of the game
SEE Agent Francesca: We are looking into this currently
SEE Agent Francesca: Hopefully it should be resolved soon!
You: No, its because its won't allow me to link my account, which has been an going issue with your service for months according to the forums I have been on. I played both beta's, paid £29.99 for the game and then came up against this issue.
Communication with the RightNow Chat service has been lost. Please wait while attempts are made to restore the connection.
Disconnection in 240 seconds.
Connection resumed.
SEE Agent Francesca: Ok, so you were able to play the Betas?
You: Yes, without issue
SEE Agent Francesca: When did this new issue start, today?
You: after purchasing last night. I paid and downloaded on PSN, it updated the service, I then attempted to sign in and link the accounts on my PS4 and came up against this. Then tried on my PC and got the same
SEE Agent Francesca: The PlayStation Network account being incomplete error does not stop you playing the game, though - if it is another error you are receiving, it will be because you downloaded the game from PSN
SEE Agent Francesca: And the PSN version is not working right now
You: Right, well following the steps on the PS4. First you must start the game, accept the terms of service and log in to my Square Enix account, then you will be asked to link your account, then the above error occurs, so it does stop me from playing the game
SEE Agent Francesca: Do you have the option not to link your account?
You: Ive just gone through it again and it comes up no valid service account
SEE Agent Francesca: Yes, no valid service account is the PSN error I am referring to
SEE Agent Francesca: You will not be able to access the game for now I am afraid
SEE Agent Francesca: We are looking into it, hopefully it will be resolved as soon as possible
SEE Agent Francesca: Keep an eye on the website/Lodestone if you can - for any updates as to when the game will be able to go live
You: Right, so I have been allowed to pay for a service that isn't actually working, not happy
You have disconnected.

[Jakey]

Cheers guys keep us posted if ye can thanks

[Lifter]

Well, noon GMT is in 8 minutes, so fingers crossed!

[Jabaskunda]

Well, noon GMT is in 8 minutes, so fingers crossed!

But in UK there's no legal time?

[Lifter]

Not sure what you mean by "no legal time".

In any case, it's past noon GMT and I still get the same message.

[Jabaskunda]

I mean summertime... nevermind

My copy still missing from Mog Station :\

[Tommy085]

Will get sorted they know about it just when and how.

[Jabaskunda]

A friend of mine bought the game just 5 minutes ago with no issue at all, maybe the problem is for who bought the game too early?

I'm very very upset

Somebody with a fast connection could try to re-download the client...

[Tommy085]

@jABASKUNDA I deleted all files from applications and all saved data as well from online storage and hardive. Final fantasy saved data can be found in the other folders. Deleted everything. Just redownloading now so should be able to let you know if that works in the next 20mins or so.. have fibre