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  1. 04-14-2014 02:32 PM #1
    Sleepwalker
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    Aug 2013
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    19
    Character
    Nergui Geneq
    World
    Lamia
    Main Class
    Thaumaturge Lv 60

    Question Anyone else ever have trouble removing a software token without the emergency passwor

    About how long did it take to get it fixed, and what information should I have to help speed up the process? Any information is appreciated. I'm mostly just bored and wanting to fix this asap.
    (0)
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  2. 04-14-2014 02:52 PM #2
    NefarioCall
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    Mar 2011
    Location
    Ul'Dah
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    1,093
    Character
    Nefario Call
    World
    Cactuar
    Main Class
    Alchemist Lv 80
    Not personally, but i imagine the battery will eventually die and i fear the day...
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    --------------
    http://forum.square-enix.com/ffxiv/threads/145190-Dungeons-Opening-Up-To-Explore
    Make it happen.
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  3. 04-14-2014 02:55 PM #3
    ZeroHigh
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    Dec 2013
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    91
    Character
    Zero Bee
    World
    Midgardsormr
    Main Class
    Marauder Lv 50
    Yeah, I lost my phone during the weekend (Saturday) once. Submitted a ticket, but because it was the weekend, no response. So I just waited till Monday, talked to live support, verified my info, and they removed the token. The whole process took like 5 minutes.

    Just make sure after you get everything sorted, go straight to the ERP page and copy it down, that missing day of no FF still haunts me a bit. lol jk.


    Edit: spelling.
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    Last edited by ZeroHigh; 04-14-2014 at 02:59 PM.
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  4. 04-14-2014 03:04 PM #4
    Kaela
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    Aug 2013
    Location
    Gridania
    Posts
    260
    Character
    Kay'la Yukinekove
    World
    Coeurl
    Main Class
    Astrologian Lv 90
    Other than contacting SE customer support none that i know of.
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  5. 04-14-2014 03:12 PM #5
    KhalidTheGreat
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    Aug 2013
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    149
    Character
    Swift Claw
    World
    Odin
    Main Class
    Pugilist Lv 50
    For the people fearing their phone gets stolen or whatever, send the emergency password to your email or save it in evernote / google keep or any other service.

    It helped me a lot when I lost my phone around 2 months ago. Just logged in with the emergency password and played like nothing has happened.
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