First Time Setup Error 20019 - [4][-2147352480][8]

[DStalker]

I am unable to play the game on the PS4.

I have been having this issue since the first closed Beta. During the closed Beta, somehow I ended up playing, but the same error occurred during the open beta, and now during the early access, and completely prevents me from playing the game.

Every time I start up the client, it tries to do the "first time set-up", and NEVER manages to update more than 26%.

Then, I always get the screen
"A system error has occurred: 20019
[4][-2147352480][8]"

And back to the beginning.

I tried deleting everything (the client and any saves/updates), re-downloading, deleting, rebuilding database, downloading again, and nothing works. I tried using wireless connection, wired connection, port forwarding on the wireless, allowing UnPn, DMZ, everything, and nothing seems to work.

I am seriously considering cancelling the pre-order of the collector's edition, as I am afraid that I'll end up not playing the game.

Please help!

[toolbandman]

I'm on this same boat with you too brother

[MidnightOwl]

It happens to a lot of people and no explanation has been given other than it may be caused by network congestion. I played the first beta fine, second beta never got past 26% like yours, just re downloaded it and can't get past 6%. I cancelled my pre-order too.

[toolbandman]

It is funny they moved my issue to resolve

[DStalker]

Talking to support, they informed that this error can be attributed to different problems, so the possible solutions could be:

1)Reset the modem/router by unplugging it for 15 minutes then plugging it back in to renew the IP address.

2)Make sure the PS4's firmware is fully updated

3)Use a wired connection. Wireless is not optimal nor is it recommended or supported.

4) Uninstall and reinstall the game.

5)The issue might be intermittent. It's possible it is a server congestion issue. Please try the update at a later time.

6)Reformat the PS4 hard drive and reinstall the game and try the update again.

As I have already tried 1 through 4 and have no intention of reformatting the PS4, I will wait and try later.

[DogCatWoof]

1. Okay, what I want you to do first is power cycle your internet (Which would mean unplugging everything for about 5 minutes, and then plugging everything back in)

2. And once that is done, try launching it again.

3. Now, if that does not work, contact your ISP and tell them you want to forward the following ports: TCP (54992 - 54994, 55006 - 55007, 55021 - 55040) (30 ports.... ugh)

4. Go away, we don't like you.

[DStalker]

Tried again this morning to see if it worked, no success. Still getting the error, now at 30%. Progress...i think?

[MidnightOwl]

I was finally able try someone's suggestion of taking your PS4 to a different internet connection. Took mine about 50 miles away. Nope! still don't work, stops the exact same percentage. There goes that theory.

[MidnightOwl]

1. Okay, what I want you to do first is power cycle your internet (Which would mean unplugging everything for about 5 minutes, and then plugging everything back in)

2. And once that is done, try launching it again.

3. Now, if that does not work, contact your ISP and tell them you want to forward the following ports: TCP (54992 - 54994, 55006 - 55007, 55021 - 55040) (30 ports.... ugh)

4. Go away, we don't like you.

1. Doesn't work

2. My PS4 is in a DMZ

4. Yes, that worked! I cancelled my pre-order, thank you!

[MidnightOwl]

Talking to support, they informed that this error can be attributed to different problems, so the possible solutions could be:

1)Reset the modem/router by unplugging it for 15 minutes then plugging it back in to renew the IP address.

2)Make sure the PS4's firmware is fully updated

3)Use a wired connection. Wireless is not optimal nor is it recommended or supported.

4) Uninstall and reinstall the game.

5)The issue might be intermittent. It's possible it is a server congestion issue. Please try the update at a later time.

6)Reformat the PS4 hard drive and reinstall the game and try the update again.

As I have already tried 1 through 4 and have no intention of reformatting the PS4, I will wait and try later.

1. Doesn't work

2. Firmware has to be fully updated to even connect to PSN

3. Doesn't work either way

4. Just seemed to make the problem worse; stops at 6% now instead of 26%

5. Possibly, but why always the same percentage? Makes no sense.

6. That's just dumb.