Bad customer support

[Welsper59]

That's not really worthy of being called "bad". The GMs in this game do restore stuff, but within a slightly more restricted policy. In other games, the GMs might also only allow 1 item restoration over a lengthy period of time.

SE CS is already notorious for being bad from back during the FFXI days. Heck, they still are bad, but for much better reasons than item restoration. Refusal to restore accounts because of missing password information (despite having all other required information that are far more important in identification), sketchy/wrong information, poor work ethic, bad attitude, etc. GMs not restoring items in situations like yours is more of a prevention of abuse type of policy... and possible laziness, of course.

[Astralos]

They're even worse in FFXIV than they were in FFXI, in my experience. After submitting reports, I've gotten back automated messages with solutions that didn't even remotely pertain to my problem on a few occasions. In other cases, one GM would directly contradict what a previous GM had told me.

At least they're polite during actual conversations, though.

[Apeachs]

They're even worse in FFXIV than they were in FFXI, in my experience. After submitting reports, I've gotten back automated messages with solutions that didn't even remotely pertain to my problem on a few occasions. In other cases, one GM would directly contradict what a previous GM had told me.

At least they're polite during actual conversations, though.

Yes they are polite becouse they copy and paste GM templates

[Astralos]

Yes they are polite becouse they copy and paste GM templates

Well, +1 to them for copypasta skills I guess!