Hello, just wanna say that I was unlucky and greeded instead passing on a item. And my friend didnt get the item and I felt bad and terrible and wanted to fix my mistake. Contacted GM support and got a answer telling me that they cannot help with such matters.
Normally in other mmos helping others with wrong loot GM's have always helped me.
Bad costumer support in this game. Heard so many other players thinks customer support is bad.

>Greetings,

Thank you for contacting FINAL FANTASY XIV: A Realm Reborn in-game support.

Unfortunately GMs are unable to exchange or restore items that have been mistakenly looted by another player. Alongside*this, GMs are also unable to restore any items that may have dropped within an instance, but were not assigned to a player due to moving to another area of the dungeon, or by leaving the dungeon before the loot was assigned to the designated player.