Fed up with account/password BS

[Castillan]

Welp.

you could always try chat sopport and see if they can unblock it that way.

Thank you for the suggestion. Sadly chat support appears to be closed at the moment.

I do have a smart phone, and have just installed the OTP app, however, I still can't activate it or do anything, due to the account suspension, and also due to receiving no emails to resolve the issue.

[o3o]

Thank you for the suggestion. Sadly chat support appears to be closed at the moment.

I do have a smart phone, and have just installed the OTP app, however, I still can't activate it or do anything, due to the account suspension, and also due to receiving no emails to resolve the issue.

No problem

happy to try and help. Good luck to ya
hope it works.

[Bladeglory]

It's a stretch, and maybe irrelevant at this point, but is it possible the e-mails are getting caught by a spam filter? I know I felt really, really stupid when I realized my several password change attempts were going to junk and my junk folder didn't show up in Thunderbird or on my phone...

EDIT: Oh, and I can confirm what Lafiele below says. Do not deny the charge. They perma-ban for denied charges and slam the door in your face if you try to appeal.

[Lafiele]

So very, very, very close to unsubscribing. Oh wait, I can't. Guess I'm going to have to lodge a complaint with my Credit Card Provider against Square Enix.

Phone app IS free.
SE does this to protect YOU not to purposely inconvenience you. Be reasonable. You can't have protection and not suffer a bit of inconvenience at the same time.
I will tell you now in case you do try it, unless you plan on NEVER playing this account again, I would highly not suggest you to deny a payment to SE through your CC provider. If you do that, that account will be permanently locked with NO hope of retrieval. SE takes this really seriously.

[Castillan]

It's a stretch, and maybe irrelevant at this point, but is it possible the e-mails are getting caught by a spam filter? I know I felt really, really stupid when I realized my several password change attempts were going to junk and my junk folder didn't show up in Thunderbird or on my phone...

Well I feel like a total numbnuts now. That was it. I have like 30 emails from SE over 6 months in my inbox, but now, all of a sudden, the emails from today were going to my Spam folder, and even more oddly, the Spam folder wasn't even showing up with messages in it. I had to manually click into the Spam folder to see them.

I've now been able to log in, answer my security questions, and reactivate my account.

About to get the OTP thing setup now too.

Thank you so much, and it goes to show, there are no irrelevant questions.

[Castillan]

Phone app IS free.
SE does this to protect YOU not to purposely inconvenience you. Be reasonable. You can't have protection and not suffer a bit of inconvenience at the same time.
I will tell you now in case you do try it, unless you plan on NEVER playing this account again, I would highly not suggest you to deny a payment to SE through your CC provider. If you do that, that account will be permanently locked with NO hope of retrieval. SE takes this really seriously.

Yes, I understand this, and that would have been an absolute last resort. Face it though, if you don't have access to your account, and automatic deductions continued to be made, what would YOU do, if the situation could not be resolved in any other way?

[Bladeglory]

Well I feel like a total numbnuts now. That was it. I have like 30 emails from SE over 6 months in my inbox, but now, all of a sudden, the emails from today were going to my Spam folder, and even more oddly, the Spam folder wasn't even showing up with messages in it. I had to manually click into the Spam folder to see them.

I've now been able to log in, answer my security questions, and reactivate my account.

About to get the OTP thing setup now too.

Thank you so much, and it goes to show, there are no irrelevant questions.

Same thing happened to me. GW2 e-mails every other week for months. But suddenly when I ask for a password reset, the e-mails get sent to junk. I guess e-mail reset addresses are just really suspicious!

[KhalidTheGreat]

You can get one-time password for free on your smart phone.

[Pence]

or on your computer using BlueStacks....

[Freyar]

The token can be 12 euros.