I participated in the event when it re-launched in Feb (when I first started). I had recently just started playing the game and ran into some miscommunication regarding Upgrading my account from Standard -> Collector.

Long story short I wound up having a Standard account and a Collector account. I spoke to numerous support agents and they told me tough luck and to just restart on my Collector Account.

I wound up having an account with the Lightning hair (which is the only thing I wanted) and the new main account with out...

I wish there was a way for them to gift me a voucher coupon so I could get the hair on my main account because of their mix up...