Ok first read the instructions carefully, I was having problems too but this is what you have to do. First go to your PS3 and start the game, login with your account but don't press play, instead go all the way to the lower right corner and select the "PS3 ->PS4." On the next screen select confirm and it will give you a message that the data was successfully transfered. Log out of the PS3 and go to your PS4 and do the same thing, login to the game but don't press play instead go the the lower right corner and select the "PS3->PS4" select confirm and all your data should be transferred.