I am not sure if this is the right place for input this but I assume it is.

Im currently in the mainquest of Operation Archon which means i need to use duty finder for Cape Westwind Trial. I have been waiting for 330 Minutes now and it says the average wait time is 18 minutes. Yesterday i waited for 3 hours and the day before around 2 hours. Is this normal?

I cant carry on with the main quest if i dont complete this. I know i can do other stuff while waiting but for how long?