Greetings,

First post but long time FF player. I've been trying to figure out this issue for many months and now I'm reaching out for help. I can't figure out what in the world is causing this problem.


Problem:
I notice this problem specifically during end game dungeon opening cut scenes only. When I first enter a dungeon (CT, hard modes, coil, primals) I typically skip the opening cut scene. I will skip the scene successfully and I'll be able to see everyone in the starting area. There is about a 1/3 chance that after a few seconds my monitor will appear to lose power. It will not come back on for anywhere from 3 to 90 seconds. During this time I can verify that my game/computer is not frozen via watching my wife's screen when she is in the dungeon with me. I can type and move around but I cannot see anything.

There isn't anything that I'm aware of that will restore my display (I've tried alt + tab and every other button I can think of). When the display comes back on, the rest of the dungeon is fine. No other boss kill cut scenes or anything else that happens in the dungeon appear to trigger this condition. The only other time I've noticed this is during some of the main story cut scenes and the cut scene when riding the airship between towns triggered it a few times. I have not seen this occur during any of the low level dungeons, but then again, I do a heck of a lot more end game dungeons and it doesn't happen every time.

I've not experienced this problem in any other game.


What I've tried:
I first thought it was a hardware issue. I suspected either my power supply or video card. I upgraded both. I have a CX750 watt PSU and a 2GB Geforce GTX 760 GPU now. Both should be way overpowered for this game. I checked various other computer settings. I disabled monitor sleep entirely. I've had no luck so far. Just before posting this I checked for windows 7 updates (no major updates were missed) and I re-installed the latest directX (I'm pretty sure I had the latest, but maybe not). I've messed with various in game settings. This problem happens whether I'm on maximum graphic settings or the lowest. My computers hardware is better than the wife's and she's had no problems. I'm guessing it's got to be some compatibility problem or something I'm overlooking.

My system specs:
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
System Model XPS 8300
System Type x64-based PC
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A03, 2/15/2011
SMBIOS Version 2.6
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 12.0 GB
Available Physical Memory 9.88 GB
Total Virtual Memory 24.0 GB
Available Virtual Memory 21.2 GB
Page File Space 12.0 GB


If there's anyone that has any idea what could possibly be going on I would love to hear from you. Many thanks.