So my Wind-up Bahamut code has already been used...?

[Naraku_Diabolos]

Okay, so I got an email from Square-Enix today about my disc.

Dear Customer,

Regarding your request for account support. Please find your answer below.

Thank you for your contact today.

We apologize, while the product you are referring to is indeed a SQUARE ENIX product, the store that handles those issues has their own support system in place to assist with these types of problems.

To reach the support site for the SQUARE ENIX GAME STORE/E-STORE, please visit http://www.findmyorder.com and log in.

If you require additional assistance with your order please contact Digital River directly via phone at 1-866-585-3251.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.
So I tried to get ahold of Digital River...well, there is NO WAY to contact them regarding getting a new code. This NEEDS to be done by Square-Enix themselves! THEY have the code, Digital River DOES NOT have it! Seriously, if this crap doesn't get resolved, I am NOT buying another product again from the Square-Enix store!!!

[Nekodar]

So I tried to get ahold of Digital River...well, there is NO WAY to contact them regarding getting a new code. This NEEDS to be done by Square-Enix themselves! THEY have the code, Digital River DOES NOT have it! Seriously, if this crap doesn't get resolved, I am NOT buying another product again from the Square-Enix store!!!

In other words, you'll have to return what you got and request a refund, explaining why, etc.

The code is part of the product itself, of course DR can't just give you a new code.
But the return and refund or exchange for a new copy you have to take with them.