Quote Originally Posted by Evander_Lefoux View Post
I took a moment to speak with my Internet Service Provider once more on the matters you raised. Initially, they did not seem to have any idea what you were speaking of, nor the mention of the routing or traces - and then quickly adopted a "our services are otherwise working fine and you have a functional internet connection, so there is nothing we can do from our end." approach to the issue.

Is there perhaps a way I can be more clear about the issue with them, or explain it in terms any customer service representative would be able to understand and navigate?

Or should I attempt to directly contact CogentCo and see if I can resolve it in that fashion?
CogentCo is not likely to be responsive or even acknowledging of a problem. You're not one of their customers, so they're really not even going to worry about talking to you and refer you back to your ISP. As far as talking to your ISP tech, the main rule is do not deal with the first 2 people you talk to. Generally those people are reading from scripts and have no real technical knowledge. Ask them to elevate you to tier 3, as was suggested before. These are the real tech support who actually understand what Latency, Traceroutes and the like are and what they mean.