This is what worked. I half-joke I am barely computer literate, but it's more of a sad fact XDDid you uninstall Internet Explorer when you did the factory reset? If so, please try to install it again.
Install all updates in Windows Update, especially those connected to Internet Explorer.
Also, try this article: http://support.microsoft.com/kb/308260
Hope that helps!
Thank you for the assistance. I am downloading the updates from the launcher now.
ISSUE RESOLVED.
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