I agree with you. I use a real DSL connection with up and download larger than 2.4 MB/sec. kicked all prozesses on my side. opened all neccessary ports. but to no avail.

It is a server issue. Other MMO - Guild Wars 2, Defiance, Dragon Nest Europe, DDO, the secret world - and services are running smoothly. Sometimes I am not able to connect to their lobby, regardless of the time of day. Either they have not enough servers, badly broken netcode or both. But it is not the fault of the ISP, because the problem is wide spread all over the world and all providers.

As a new player, who wanted to test the game I can say for sure: "I will not subscribe for a game, that isn't even worth to be a free 2 play game. At least these games have stable connections."