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  1. #1
    Player
    Xalai's Avatar
    Join Date
    Jul 2011
    Posts
    2
    Character
    Ise Miyasu
    World
    Cactuar
    Main Class
    Conjurer Lv 21

    Final Fantasy XIV has stopped working. (Crash on startup)

    Details:
    Whenever I try to start up FFXIV, the game "crashes" and I get the FFXIV has stopped working message. This message occurs on the screen where the updater would appear.
    This error has started about several days ago (Jun. 30th?). I have tried uninstalling and reinstalling the game, but I still receive this message.

    -=-=-=-=-=-=- System Information -=-=-=-=-=-=-

    Operating System Microsoft Windows 7 Enterprise Edition Service Pack 1 64bit (build 7601)
    Processor Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
    Number of Processors Logical Core Count 4 Physical Core Count 4
    BIOS BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
    Language English (Regional Setting: English)
    Physical Memory 8172.156MB
    Virtual Memory 2047.875MB
    Page File 8670.352MB
    Storage C:\ Hard Disk Drive Total Disk Space 931.413GB Free Disk Space 761.740GB
    Storage E:\ Hard Disk Drive Total Disk Space 931.511GB Free Disk Space 738.004GB
    DirectX Version DirectX 11
    Graphic Device(s) AMD Radeon HD 6900 Series
    +Device \\.\DISPLAY1
    +Chip ATI display adapter (0x6719)
    +Maker ATI Technologies Inc.
    +Video Memory 2030.504 MB
    +Shared Video Memory 3830.078 MB
    +DAC Type Internal DAC(400MHz)
    +Display Mode 1600 x 900 (32 bit) (60Hz)
    +Driver aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    +Driver Version 8.17.0010.1083
    +Driver Date 5/24/2011 9:06:38 PM
    +Driver Language English
    +Vertex Shader 3.0
    +Pixel Shader 3.0
    +Vertex Texture Supported
    Sound Device(s) Speakers (Realtek High Definition Audio)
    +Device ID {B909B949-F74F-40FE-BD4F-78C9669AC43C}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.6235
    +Driver Language English
    +Driver Date 11/2/2010 5:33:10 AM
    Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
    +Device ID {657A5FF2-814F-45ED-9194-A1A87E54FF38}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.6235
    +Driver Language English
    +Driver Date 11/2/2010 5:33:10 AM
    Sound Device(s) Realtek Digital Output(Optical) (Realtek High Definition Audio)
    +Device ID {A2341012-071F-40DA-AD5B-30616EB09612}
    +Device Name RTKVHD64.sys
    +Driver Version 6.00.0001.6235
    +Driver Language English
    +Driver Date 11/2/2010 5:33:10 AM


    TL;DR Win7 64 bit Enterprise edition, Radeon HD6950 GPU (latest drivers), Onboard Audio (RealtekHD), 8 gigs of RAM, 2 1tb HDs, Intel i5 3.3 ghz CPU

    I hope someone can help me as soon as possible. If there is any other information I need to post, I will do so immediately. Thank you for your time!
    (1)

  2. #2
    Player
    Xalai's Avatar
    Join Date
    Jul 2011
    Posts
    2
    Character
    Ise Miyasu
    World
    Cactuar
    Main Class
    Conjurer Lv 21
    Fixed. There was a strange file in my temp folder that was stopping me from playing any video game on my computer... How embarrassing!
    (0)