I'm tired of all the RMTs spam !!
Can't help but think and think how to get rid of them. How should be done? What can I do besides reporting? I blacklist them in one character and then get a tell from that same spammer on my other character later on !! Is very very annoying >_<;;;;

I totally have no idea how they manage the reports, but last night I was thinking something like this:

When you click the spammer's name on the chat window, have a "Report" option.
Then when you select that option, a box will appear saying something like: Are you sure that you want to report <r> as a spammer?
and you select YES or NO.
So you select YES and then maybe have a second confirmation window explaining that a copy of the last received /tell will be sent to a GM, along with your character and server name, and the time and date when the reported /tell was received, then ask if you still want to continue. Hitting YES again will then auto fill the report for you and you don't have to do anything else.

The info will be sent to whichever database GMs use to manage these calls/reports and sort them by the spammer's name. So that if many people also reported the same character, they only need to see the name once and the number of reports. Going into the details about the reports, they can see the copy of the /tells along with the time and date of those tells and the name of the different characters who reported him/her. That should suffice to confirm that indeed it was spam.

It would also help if after certain number of reports, that character loses all communication options except maybe /emote until he/she speaks to a GM. But since there is no way to cheat this kind of report, because players themselves cannot modify any of the data sent to the GMs making it hard to abuse of this system, so the number of reports can be small, like 20 or 50 before the spammer gets muted.

In case that a group of players organize themselves to get a legit player muted... they would first need to have their victim send each and everyone of them a /tell within a short period of time which must also be basically the same message to everyone of them. And even if it was some innocent mass messaging, like "Coil tonight at 7", a copy of that tell will be sent to the GMs who can then know it is not a RMT. So it should be easy to grant communication privileges back to the victim in no time.