Frozen Characters

[mdizzle4]

The game works fine, its just my characters. Neither my character nor NPC's and enemies move. For example, when I move it looks like a moving statue. Everybody has their arms extended out in a stiff position.

[Baccanale]

Greetings, mdizzle4!
Thank you for posting your concerns about characters appearing to be frozen. In order to make sure that we have enough information for a thorough investigation, it would be a great help to us if you provided as many details as you can in the following form:



Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which version of Windows was in use to play the game.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

In addition, it may be possible that this may involve a technical issue from your description of the situation, so I also recommend contacting the SQUARE ENIX Support Center at http://support.na.square-enix.com/co...hp?id=902&la=1, just in case they may be able to help diagnose your situation. Thanks again for your participation!

[origamikitsune]

I would also suggest, aside from filling out the full bug report, verify that you have the most recent drivers for your vid. card, just in case it is a local issue.

[Fuzball]

Just to make sure, do the characters drool a lot and say things like 'braaaains~' ?

[mdizzle4]

its not the computer, this is a 2 week old sony laptop, 1gb graphics card, standard i5 processor:
the game is fun but if day 2 has troubles already its just not worth the hassle. have fun FF XIV community! i'll wait for XIII versus

[Fuzball]

laptop

That's most likely the problem Laptops can't draw the power needed to support modern graphics card functionality... If they did, your battery would drain within a few minutes while being plugged in ><

It is kind of strange though, I think animations would be processed outside of the gfx card... maybe corrupted data? How much RAM does your system have? Try grabbing the latest DirectX libraries, and, like oragami mentioned, drivers too. If all else fails, try reinstalling. Stick with us though! FFXIV is developing quickly into one of the better MMO's out there

[Coldfire]

Animations to models are done by using skinning methods(hopefully DualQuaternion in this game) and bones. The animator generates matrices from the bones that are applied to vertices near each bone. This is calculated on the GPU. The matrices can also be calculated on the GPU and this is where the problem might come from, since not all cards support this the same way in DX9.

[origamikitsune]

I would also like to stand by my statement about drivers. New laptops are not known for having updated drivers. In fact, quite the opposite. Laptops are known for coming off the assembly line with outdated drivers. Not saying that's the issue; Am saying update and double check that it isn't the issue.

[origamikitsune]

Also, specs? I don't mind trying to troubleshoot even if it is a bug. If I'm wrong and it isn't local, at least you'll have documented proof that the devs can see. I guess in theory that might incline them to not shove the thread into technical support?