Missing Gil While Logged In

[Eruliaf]

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
37204 kbps (according to Speakeasy)

Date & Time:
3/16/2014 (various); late 3/18/2014 or early 3/19/2014 (unknown)

Frequency:
Unknown

Character Name:
Eruiaf Cipe

Race:
Lalafell F

World:
Excalibur

Class/Level:
Black Mage/50

Area and Coordinates:
LL

Party or Solo:
Solo

NPC Name:
None/Unknown

Monster Name:
None

In-Game Time:
Unknown

Steps:
This is cross-posted from the Technical Support forum because I have received no help there in the three days I'd posted this issue, despite another player reporting a similar thing happening to them, as well as the issue being continuous.

Posted 3/16:

Yesterday, I sold an item for 22k gil, which brought my total gil to over 300k. Later that day, I noted that my gil had shrunk to 268k while I was still logged in. Today, I log in and withdraw gil from my retainers so that I'm again at ~280k, only to discover later that my gil has further depleted, to 239k. These transactions are occurring while I'm logged in, so I know it's not a compromised password issue. I just cannot figure where the gil is going.

I have done nothing out of the ordinary in the past two days, except that I hired a new retainer in LL and have been using the LL summoning bell and marketboard because I've been working on fishing and the fishing guild is there. Usually, I use Ul'dah's markets.

I've lost about 100k gil and I'm growing nervous about the possibility of losing more.

Posted 3/19:

Can someone PLEASE help me? I have lost another 100k since yesterday. This is ludicrous that it hasn't been addressed in any fashion. I reported this here on the 16th and via phone and in-game on the 17th. On the phone, they did nothing, but told me to open an in-game ticket as the in-game GM would be able to research the transaction and restore my gil. In-game, they said that they would not be able to restore my gil until I posted on the forums and had the issue addressed there. However, I posted on the forums three days ago and have gotten ZERO answers. This is unreal.

I am just annoyed because there is zero reason that someone within customer support (either via these forums, in-game GMs, or phone support) couldn't review my gil transactions and figure out what's happening. However, they just literally HAVE NOT done so and each avenue I speak to just passes me off to another. I posted this and, when I received no reply, I contacted support by phone. Phone support told me to file an in-game petition because the GMs are the only ones who can restore my gil. In-game support said that they can't do anything about it until I post something on the forums and have it reviewed and addressed from this level. However, having posted this thread three days ago and getting no GM response, I'm back to maybe calling for phone support. I certainly can't sit here and wait for nothing to happen while I lose piles of gil on a nearly daily basis. I just am at my wits' end with what to do at this point.

Please, please, please help.