Hello guys,

I saw this thread and figured to just throw in my question here as it is somewhat related.

1. For anyone who has experienced cancelling orders from Square Enix Store, can you share your experience particularly on what type of "cancellation confirmation" you received and how long did it take for the entire process to complete? I cancelled my FFXIV CE (PS4) a few hours ago and all I got was a "Thank you for submitting your request." message that has the same font colour as the background. If I was not paying attention to detail, I would think I never got any messages.

2. Today is March 18, and the PS4 version release of FFXIV ARR is on April 14, this gives me plenty of time to cancel the order as I am sure this is not yet en route. Since I cancelled today, is this an "automatic" cancelled transaction?

3. I tried calling SE Support number: 1-858-790-7529. Waited for around 15 minutes - no answer. Is the queue that bad?

Thanks in advance!