My husbands square enix account was cancelled for no reason, we have been charged for the service but for some reason every time he tries to log in it says "your account has already been cancelled" it's absolutely ridiculous that we pay the money to play this game and they don't have a 24/7 support line to get to the bottom of this. Please help us! He DID NOT CANCEL HIS ACCOUNT WHY IS IT SAYING IT WAS CANCELLED!!!!!