Is that why their game has failed in almost every sense and is the pariah of MMOs?
And for the record, a s***ty customer service job for a retail company or whatever is not the same as a software developer looking to sell a product or fulfill a service agreement. The customer IS always right in those cases, because if you tell them they're not or don't do what he asks, you're going to be tossed aside for someone who will (as evidenced by the ~20k users who are still playing this game, out of a 600k shipped units).













