I guess we don't read....
I got the item in the dungeon hard-mode, right?
I completed the quest whilst there.
Upon leaving my progress was lost, no item, no nothing...Comprende'?

I would continue with quest except for the fact I didn't have the item when I left.
And these retarded gamemasters can't even fix a system problem or pull their head out of their asses long enough too.
I was happy until this happened and was told they can't fix this problem.
Customer service....dead to square enix team.