Technicaly difficulties aside, there's a lot of variation between members of the GM/CSR staff. You could report the same problem 10 times to 10 diffirent GM/CSR people, and you'd get 10 diffirent answers or solutions. Some of them flat out fix it for you without a hitch too, others tell you it's impossible an no one can do it, and yet again others ask you questions for 2 hours straight first which they dont understand the answers to.

It's just weird like that.

Best lesson i learned from it, dont give up till you get someone that can/will help you.