I have a friend who started playing the game 14 days ago. He just became 50 but he can't progress in relic-weapon quest because he can't finish Aurum Vale.

We tried to help him several times -over 15 tries- in the last 4 days but each time, we can't even kill 1st boss because of the massive lag. Let me define you how massive it is:
  • Our healer -who heals at Titan extreme- can't even heal our tank even once in boss fight. He's spamming his skills but nothing lands.
  • When people move around, they look as if they teleported. In one second, you see them somewhere but in next second, you see them far far away.
  • Tanks pulls the mobs with it skills but they don't "land" on mobs while they get in CD and we wipe because can't hold agro.

It's literally make any progress in the dungeon any more and no new players can now progress in their relic weapon progress. Please fix this ASAP.