Main quest: Influencing Inquisitors - unable to interact with key-NPC

[Marzec]

Story Quest "Influencing Inquisitors" Unable to interact with NPC
Influencing Inquisitors - unable to interact with key-NPC
PlayStation 3 Version

Time: 2:12 pm
Frequency: Always
World name: Coeurl
Character name: Aleksander Neige
NPC name: Joellaut
Monster name: none
Class/Level: Scholar lv 44
Party or solo: solo
In-game time: 21:13:21 MDT
Area and coordinates: Whitebrim Front 13x 15y
Steps:
I started the quest and as instructed have began to "question the people of Whitebrim Front". I have been able to talk to 3/4 npc however the final one Joellaut doesn't have the quest mark over his head and I can't talk to him.

I first reported this back in January but the same problem persists...my apologies to repost this again but i've tried reporting in-game and online at least ten times and nothing has been fixed. Feels like a bit of a waste of my subscription money ORZ

Connection Specs
I'm using a WiFi Connection ( aprox speed 90mps), Ps3 is Super Slim (500GB)

[Canzoned]

I don't suffer from this bug myself however I'm a friend of Marzec's who has been waiting for any news or action against this bug to be cleared but seeing how things are going, I'm pretty amazed at the fact that a STORY BUG has been left for so long. It's pretty much game breaking in that it prevents progression to endgame which is where most the fun and main content is located. Being forced to leave a friend behind in that sense is not fun and really frustrating to just watch. :/